Living the Brand at American Express: A Year-Round Strategy

American Express had recently aligned on a new Purpose.  That lead to a visual…


Girl reading persona card

Redesigning A Global Onboarding Exercise for PayPal

In this exercise, employees must resolve financial insecurity challenges of…


Naming, Messaging, and Promotion of a New Internal Product Development tool for PayPal: Panorama

The biggest challenge: Change FatigueWe understood readily that the right…