Girl reading persona card

Redesigning A Global Onboarding Exercise for PayPal

In this exercise, employees must resolve financial insecurity challenges of…


Shannon leading a brand workshop at SFMOMA

All Voices Matter, an Example from Our Work with SFMOMA

Here is Shannon leading a fun and interactive brand workshop at SFMOMA. The…


Naming, Messaging, and Promotion of a New Internal Product Development tool for PayPal: Panorama

The biggest challenge: Change FatigueWe understood readily that the right…